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  • Supero Art
    Spectator
    June 8, 2016 at 5:39 pm #28258

    The side bar 1 on the left side of the pages is showing at some of the pages, but not all the pages. about 60% pages not showing. The not-showing pages have an empty space on the left, which should be the side bar like other pages. We checked that all the setting under WordPress and made sure they are the same.
    Any other place we should check? Please advise.

    Denzel Chia
    Moderator
    Posts: 2656
    June 9, 2016 at 3:47 am #28272

    Hi,

    Edit your page.

    1) Look at Page Options -> Sidebar Position
    Check that you had selected a position that has a sidebar.

    2) Look at -> Sidebar and ensure that a sidebar is selected.

    3) Go to Appearance -> Widgets
    Check that there are widgets deployed to the sidebar.

    Thank you

    Supero Art
    Spectator
    Posts: 17
    June 10, 2016 at 2:38 am #28315
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Posts: 2656
    June 10, 2016 at 3:40 am #28319

    Hi,

    That’s a buddypress page.
    Something could be wrong with the buddypress template within the theme.

    Please provide WordPress admin login access details and FTP access details in Private reply.

    I will try to see if I am able to fix it,
    if not, I will let our developers look into it.

    Thank you.

    Supero Art
    Spectator
    Posts: 17
    June 10, 2016 at 4:01 am #28320
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Posts: 2656
    June 10, 2016 at 5:35 am #28321

    Hi,

    As mention in my previous reply.
    I will also need FTP access details.

    By the way, Both Evolve Free Theme and Evolve Plus theme uses the same codes for buddypress template.
    I do not know why you can get it to work on free version but not paid version.
    If I cannot find out the problem, I will just add a sidebar for you.

    Thank you

    Denzel Chia
    Moderator
    Posts: 2656
    June 10, 2016 at 5:59 am #28322

    Hi,

    Never mind, I managed to login to your site and edited your buddypress.php
    I cannot pinpoint what’s causing the issue, so I modified the template to use sidebar 2.

    Please keep copy of evolve-plus/buddypress.php
    In case it’s still not fixed in the future, you can re-apply it after theme update.

    Thank you.

    Supero Art
    Spectator
    Posts: 17
    June 11, 2016 at 1:10 am #28328
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Posts: 2656
    June 11, 2016 at 4:26 am #28331

    Hi,

    The following is not blog page, it’s category page.
    http://kidinventor.com/category/blog/

    The setting is in Theme Options -> Blog -> General -> Blog Archive/Category Sidebar
    I had selected sidebar 1 for you.

    Regarding buddypress sidebar.

    I cannot pinpoint what’s causing the issue, so I modified the template to use sidebar 2.

    That’s a modified hard coded fix, not a real solution.
    I had revert back to theme’s original codes in buddypress.php for version 2.6.6
    And the buddypress.php is still not working properly.
    http://kidinventor.com/groups/ ( not working now )

    Please wait for a fix from our developers.

    Regarding product category.
    http://kidinventor.com/product-category/costumes/
    I cannot find what’s causing this issue.

    Please wait for a fix from our developers.

    Thank you.

    Denzel Chia
    Moderator
    Posts: 2656
    June 11, 2016 at 4:35 am #28332

    Hi,

    Please provide FTP access details in private reply.
    Our developers may need to login to your server to troubleshoot these issue.

    Thank you.

    Supero Art
    Spectator
    Posts: 17
    June 11, 2016 at 6:57 am #28333
    This reply has been marked as private.
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