Evgeny
    Keymaster
    Posts: 280
    October 8, 2019 at 11:42 am #44246

    Could you elaborate, please? Step by step – what are you trying to do and what goes wrong. Thanks.

    Pedro Cunat
    Participant
    Posts: 9
    October 13, 2019 at 8:16 pm #44255

    Hello thanks for replying and sorry for the delay. I created a video to explain what is happening to me in a better way

    Evgeny
    Keymaster
    Posts: 280
    October 13, 2019 at 10:43 pm #44257

    First of all, you shouldn’t have purchased the theme again. You could have simply purchased support, and it would even be better for you. It is still can be done, I just need to know how did you purchase it a year ago, with what email and then I need to be sure it is you. As for the problem you are describing – any chance you could give us FTP and admin access? We need to take a look at what is going on. You can send it in a private reply.

    Pedro Cunat
    Participant
    Posts: 9
    October 13, 2019 at 11:29 pm #44258
    This reply has been set as private.
    Pedro Cunat
    Participant
    Posts: 9
    October 13, 2019 at 11:30 pm #44259
    This reply has been set as private.
    Pedro Cunat
    Participant
    Posts: 9
    October 20, 2019 at 6:22 pm #44289

    Hi, are you still available to help me with this?

    Evgeny
    Keymaster
    Posts: 280
    October 21, 2019 at 7:30 am #44290

    Hi. I’m sorry for the delay, we’ve had some staff problems due to sicknesses last week. We will attend to the problem this week, as soon as possible. Thank you for your patience.

    Evgeny
    Keymaster
    Posts: 280
    October 21, 2019 at 8:56 pm #44294

    Good day, we’ve looked into it. Please try disabling apache mod security, it should make everything work as you expect.

    Pedro Cunat
    Participant
    Posts: 9
    October 22, 2019 at 2:31 am #44295

    Thank you for responding. I hope you feel much better.
    I understand that deactivating apache mod security can become a security problem for the Web.
    Is there another way to solve the problem?

    Evgeny
    Keymaster
    Posts: 280
    October 22, 2019 at 11:37 am #44296

    Hi. Thanks for the wishes, but it was actually not me who got sick ) About the problem. Let’s at least try to eliminate it. Disable it at least temporarily and let us know if it works.