Forum replies created
Hi, FTP is incorrect, please check. and resend it
Hi, you just had a very old version of WP. we updated it and now it’s working fine
Hi, please provide wp-admin and FTP access and site URL in private message so I can check this issue
Hi, FTP access is incorrect please check it. and resend it to us
Hi, when you update theme just replace it via FTP if you update it manual.
such an error is possible only if the slug of the activated theme does not match the one that was activated, accordingly, the settings will not be taken from another slug.
for example, you changed the theme folder name or switch to the child theme. then old options will not take in new slug
Hi, did you fix these issues? if no please provide screeches to better understand it and wp-admin with FTP access in private message