FIXED! I created a new home page and that section of the page was not there. Must have been old code from the previous install of VC.

Well the WooCommerce shortcode(if that is the right term) is baked in the shop page, so I cannot access where the actual placement of the shortcode is in the layout, therefore, I cannot add the background image to that specific row in the page builder. When I add the background image in page builder it creates a new separate row from the product category row(if that makes sense) I included a SN to show. The bottom row is the actual woocommerce baked in code, above it is the row I created and wish the page to look like, there just are no options in the theme or the page builder to put the image behind the woocommerce row.

Almost 2 days and no response? Is this post in the wrong section or is the support that slow?