• Open
• Michael Chlewinski

  Spectator

  April 22, 2020 at 10:16 pm #44742

  

  Hello,

  I have some problems with the bootstrap slider. It does not save my changes if I leave the customizer. So I tried to update my theme from 2.9.8.9 to 2.9.9.2. I put the API key from “MY ACCOUNT” into the customizer but nothing happens.
  Can you please help my I have no idea what I have to do.
  My website is: https://meister-prepper.com

  Kind regards, Michael

Evgeny
Keymaster
Posts: 988
April 23, 2020 at 1:23 pm #44743

Hi. Please update manually – we’ve moved to a new updates server, and there are some problems with those who didn’t update the theme regularly. Just download the newest version, upload it into your “themes” folder and unzip. Do no forget to back everything up before you do that, so if something goes wrong – you can roll back.
Michael Chlewinski
Spectator
Posts: 7
April 23, 2020 at 11:03 pm #44744

Hi Evgeny,
I updated the theme like you said; that worked fine. Sadly I have still the same problem. The Customizer does not save my slides if I leave it. Do you have any more ideas? Please advise.
Evgeny
Keymaster
Posts: 988
April 24, 2020 at 8:57 am #44745

Hi. Sorry that it still didn’t work out. Please allow access to your admin area and FTP, you can send the credentials in a private message. We will have a look.
Michael Chlewinski
Spectator
Posts: 7
April 24, 2020 at 11:20 pm #44746

This reply has been marked as private.
Evgeny
Keymaster
Posts: 988
April 25, 2020 at 12:15 pm #44752

We’re working on it.
Michael Chlewinski
Spectator
Posts: 7
April 28, 2020 at 11:57 pm #44755

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Evgeny
Keymaster
Posts: 988
April 29, 2020 at 12:24 am #44756

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Michael Chlewinski
Spectator
Posts: 7
May 6, 2020 at 11:10 pm #44776

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Evgeny
Keymaster
Posts: 988
May 6, 2020 at 11:18 pm #44777

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Michael Chlewinski
Spectator
Posts: 7
May 6, 2020 at 11:31 pm #44779

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