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  • Sebastian Laaker
    Participant
    April 22, 2020 at 10:16 pm #44742

    Hello,

    I have some problems with the bootstrap slider. It does not save my changes if I leave the customizer. So I tried to update my theme from 2.9.8.9 to 2.9.9.2. I put the API key from “MY ACCOUNT” into the customizer but nothing happens.
    Can you please help my I have no idea what I have to do.
    My website is: https://meister-prepper.com

    Kind regards, Michael

    Evgeny
    Keymaster
    Posts: 414
    April 23, 2020 at 1:23 pm #44743

    Hi. Please update manually – we’ve moved to a new updates server, and there are some problems with those who didn’t update the theme regularly. Just download the newest version, upload it into your “themes” folder and unzip. Do no forget to back everything up before you do that, so if something goes wrong – you can roll back.

    Sebastian Laaker
    Participant
    Posts: 7
    April 23, 2020 at 11:03 pm #44744

    Hi Evgeny,

    I updated the theme like you said; that worked fine. Sadly I have still the same problem. The Customizer does not save my slides if I leave it. Do you have any more ideas? Please advise.

    Evgeny
    Keymaster
    Posts: 414
    April 24, 2020 at 8:57 am #44745

    Hi. Sorry that it still didn’t work out. Please allow access to your admin area and FTP, you can send the credentials in a private message. We will have a look.

    Sebastian Laaker
    Participant
    Posts: 7
    April 24, 2020 at 11:20 pm #44746
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    Evgeny
    Keymaster
    Posts: 414
    April 25, 2020 at 12:15 pm #44752

    We’re working on it.

    Sebastian Laaker
    Participant
    Posts: 7
    April 28, 2020 at 11:57 pm #44755
    This reply has been set as private.
    Evgeny
    Keymaster
    Posts: 414
    April 29, 2020 at 12:24 am #44756
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    Sebastian Laaker
    Participant
    Posts: 7
    May 6, 2020 at 11:10 pm #44776
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    Evgeny
    Keymaster
    Posts: 414
    May 6, 2020 at 11:18 pm #44777
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    Sebastian Laaker
    Participant
    Posts: 7
    May 6, 2020 at 11:31 pm #44779
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