• Closed
  • Michael Sinclair
    Participant
    April 4, 2020 at 8:49 pm #44692

    Hi,
    I hope someone might be able to help. I originally sent this as ‘Private’ with login details but got no reply so I’m asking the community.
    Customiser does not work with Evolve+.
    This is a fresh WordPress install.
    Pressing the Customise button flashes up a page of errors, which stays for about 1 second then disappears bringing up the customizer, which just freezes with a blank preview pane and a blank ‘You are customising‘ left sidebar. The errors are not recorded in the Error log but using a Debug plugin I get the following errors:
    [04-Apr-2020 18:31:20 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''wp_postsWHEREpost_type= 'customize_changeset' andpost_name= 'f2ddec26' at line 1 for query SELECT post_content FROM 'wp_posts WHERE post_type = 'customize_changeset' and post_name = 'f2ddec26-0ee3-4791-b4fd-c14faad676de' made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WP_Customize_Manager->wp_loaded, do_action('customize_register'), WP_Hook->do_action, WP_Hook->apply_filters, Kirki_Init->add_fields, Kirki_Settings->__construct, Kirki_Settings->add_settings, Kirki_Settings->add_setting, Kirki_Settings_Repeater_Setting->__construct, WP_Customize_Setting->__construct, WP_Customize_Setting->aggregate_multidimensional, WP_Customize_Setting->get_root_value, get_theme_mod, apply_filters('theme_mod_evl_bootstrap_slider_repeater'), WP_Hook->apply_filters, evole_change_bootstrap_slider_repeater, evole_change_draft_mods
    [04-Apr-2020 18:31:20 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right sydntax to use near ''wp_postsWHEREpost_type= 'customize_changeset' andpost_name= 'f2ddec26' at line 1 for query SELECT post_content FROM 'wp_posts WHERE post_type = 'customize_changeset' and post_name = 'f2ddec26-0ee3-4791-b4fd-c14faad676de' made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WP_Customize_Manager->wp_loaded, do_action('customize_register'), WP_Hook->do_action, WP_Hook->apply_filters, Kirki_Init->add_fields, Kirki_Control->__construct, Kirki_Control->add_control, Kirki_Control_Repeater->__construct, WP_Customize_Control->value, Kirki_Settings_Repeater_Setting->value, WP_Customize_Setting->value, WP_Customize_Setting->get_root_value, get_theme_mod, apply_filters('theme_mod_evl_bootstrap_slider_repeater'), WP_Hook->apply_filters, evole_change_bootstrap_slider_repeater, evole_change_draft_mods
    [04-Apr-2020 18:31:20 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''wp_postsWHEREpost_type= 'customize_changeset' andpost_name= 'f2ddec26' at line 1 for query SELECT post_content FROM 'wp_posts WHERE post_type = 'customize_changeset' and post_name = 'f2ddec26-0ee3-4791-b4fd-c14faad676de' made by require_once('wp-admin/admin.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WP_Customize_Manager->wp_loaded, do_action('customize_register'), WP_Hook->do_action, WP_Hook->apply_filters, Kirki_Init->add_fields, Kirki_Settings->__construct, Kirki_Settings->add_settings, Kirki_Settings->add_setting, Kirki_Settings_Repeater_Setting->__construct, WP_Customize_Setting->__construct, WP_Customize_Setting->aggregate_multidimensional, WP_Customize_Setting->get_root_value, get_theme_mod, apply_filters('theme_mod_evl_parallax_slider_repeater'), WP_Hook->apply_filters, evole_change_parallax_slider_repeater, evole_change_draft_mods
    [04-Apr-2020 18:31:20 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''wp_postsWHEREpost_type` = 'customize_changeset' and
    Anyone else had this problem?
    I would appreciate any help in getting the customiser to work. It works ok for other themes.
    Only active plugins: Debug plugin.
    Active theme: Evolve+
    WordPress version: 5.3.2
    Evolve Plus version: 2.9.8.6
    PHP version: 7.3.9

    Evgeny
    Keymaster
    Posts: 711
    April 4, 2020 at 9:10 pm #44694

    Hi. This is strange – I didn’t see any private message opened by you. There’s no community here, just us giving solutions to customer’s problems. First, please update to the newest version of our theme, which is 2.9.9.2
    If the problem persists, send us access to wp-admin and FTP. Thanks.

    Michael Sinclair
    Participant
    Posts: 25
    April 5, 2020 at 10:19 am #44700

    Thank you very much for your prompt support and for providing a solution to my problem.
    I did tentatively think of resetting the database prefix back to wp_ after seeing “SELECT post_content FROM ‘wp_posts` WHERE . . . . .” in the function.php file but I persisted in keeping ‘alumni_’ for some strange reason!
    Thank you very much again. I shall look forward to the update when it appears.

    Michael

    Evgeny
    Keymaster
    Posts: 711
    April 5, 2020 at 10:41 am #44701

    No problem, always happy to help!