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  • Terry Petrovick
    Spectator
    July 28, 2016 at 10:39 pm #29435

    On my homepage, I have some random text “page contents”

    It appears to be in the home blog has-sidebar code but I can not find it

    my site is http://omgskincare.com

    any ideas on how to remove this text?

    I have the evolve + 2.6.8 theme

    Thanks!

    Denzel Chia
    Moderator
    Posts: 2656
    July 29, 2016 at 6:59 am #29458

    Hi,

    Did you edit the theme codes or make a child theme to over-ride parent theme?
    If yes, Please check your custom code.

    The word page contents is not wrapped in any HTML tag, doesn’t seem like it’s generated by the theme.

    Thank you

    Terry Petrovick
    Spectator
    Posts: 6
    July 29, 2016 at 2:36 pm #29474

    I made no changes to the theme.

    any other thoughts?

    Denzel Chia
    Moderator
    Posts: 2656
    July 30, 2016 at 8:38 am #29490

    Hi,

    Purge your cache and turn off caching. Keep if turn off while carrying out the following.

    Try manual re-install your Evolve Plus theme.

    If it does not work, you can try disabling one plugin at a time and clear browser history.
    Do this until you find the plugin that is causing this issue.

    Thank you.

    Daniel Jones
    Spectator
    Posts: 148
    July 30, 2016 at 8:40 am #29492

    Hi Terry,

    Thanks for reaching out to us again.

    Kindly could you share with me temporary login credentials so that I can investigate the issue further from there. You may delete or change the credentials after we’re done. Please ensure to mark the reply as Private.

    Looking forward to your reply.

    Terry Petrovick
    Spectator
    Posts: 6
    July 30, 2016 at 5:32 pm #29498
    This reply has been marked as private.
    Daniel Jones
    Spectator
    Posts: 148
    July 30, 2016 at 7:10 pm #29501

    Hi Terry,

    Thanks for reaching out to us again.

    I’m looking at the backend of the site and the Editor option seems to be locked, so it is not possible for me to figure some of your custom code if any is any. I would advise you to also follow the ideas suggested here: https://theme4press.com/support/topic/home-blog-has-sidebar-misc-text/#post-29490.

    Please let me know how it goes.

    Terry Petrovick
    Spectator
    Posts: 6
    July 30, 2016 at 9:13 pm #29503
    This reply has been marked as private.
    Daniel Jones
    Spectator
    Posts: 148
    July 31, 2016 at 2:09 pm #29507

    Hi Terry,

    Thanks reaching out to us again.

    Did you try to troubleshoot using the suggested steps here: https://theme4press.com/support/topic/home-blog-has-sidebar-misc-text/#post-29490 ? Please let me know the results.

    Regards.

    Terry Petrovick
    Spectator
    Posts: 6
    July 31, 2016 at 4:43 pm #29509
    This reply has been marked as private.
    Denzel Chia
    Moderator
    Posts: 2656
    August 2, 2016 at 2:00 am #29534

    Hi,

    I had login to your website to take a look.
    First of all, Please remove your google analytic code from Theme Options -> Custom CSS
    It’s not suppose to be entered there.

    There is something wrong with your website cache, it’s persistence and does not show new content after selecting purge all cache.
    In order to determine if it’s a theme issue.
    I installed and activated twenty sixteen theme, cleared cache, but it does not show up on front end.
    I am unable to switch to default theme, I had removed twenty sixteen theme from your website before logging out.

    Cannot troubleshoot with your persistence caching.

    Please remove all types of cache on your website, and re-install your Evolve Plus Theme.

    Thank you

Viewing 10 replies - 1 through 10 (of 13 total)