• Closed
  • Ingrid Maassen
    Spectator
    23.05.2016 at 16:40 #27954

    “Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/xxxxxxxxxxxxx

    Plugin install failed.”

    What is wrong?

    Thanks.

    Denzel Chia
    Moderator
    Posts: 2656
    24.05.2016 at 02:11 #27970

    Hi,

    This means you had already installed the plugin in your website.

    If you cannot see the plugin in your WordPress admin, you can use FTP to go to your plugins folder and check if there is remnants of the plugin. If yes, delete it.

    Thank you.