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  • Steven McCracken
    Member
    December 7, 2016 at 10:31 pm #31375

    I see many people have asked this before and you have resolved the issue but nowhere do you show how it is done.

    Please let me know how I can reduce the height of these spaces.

    Regards
    Steven

    Steven McCracken
    Member
    Posts: 7
    December 7, 2016 at 10:32 pm #31376

    My website is http://tinasinclair.com

    Denzel Chia
    Moderator
    Posts: 2672
    December 8, 2016 at 7:39 pm #31380

    Hi,

    I am not able to access your website.
    Browser is saying server not found.

    Thank you

    Steven McCracken
    Member
    Posts: 7
    December 10, 2016 at 8:32 am #31387

    What country are you in?

    We have IP blocks on most countries outside of UK so it seems we might be blocking you.

    If you let me know then I can unblock you.

    Steven

    Priyank
    Spectator
    Posts: 747
    December 13, 2016 at 7:51 am #31400

    Hi,

    Development and customer support team work from India.

    Please provide access so we can look into this.

    Thanks

    Steven McCracken
    Member
    Posts: 7
    December 14, 2016 at 2:10 am #31409

    Hi

    I have not blocked India so I have no idea why you cannot view the page.

    It should not matter. This is NOT a unique problem to my website.

    I have noticed others have already reported the problem and you have resolved it but you have not published the solution.

    I would attach a screenshot but you do not provide a tool to allow me to do this.

    Regards
    Steven

    Priyank
    Spectator
    Posts: 747
    December 14, 2016 at 8:50 am #31414

    Hi,

    Any of our member cannot open your site.
    We have not any tool for image upload, but many option available for images attachments.
    Let me show you what is showing when I open your site URL in my browser.
    Screenshot: http://prnt.sc/dj8581

    You can use http://prnt.sc/ site for image attachment and send us generated link.

    Thank you

    Steven McCracken
    Member
    Posts: 7
    December 14, 2016 at 12:07 pm #31419

    http://prnt.sc/dja5wa

    Priyank
    Spectator
    Posts: 747
    December 17, 2016 at 7:10 am #31452

    Hi,

    We check our side all setting there is no option for adding spacing above and below menu navigation.
    Try to reduce header height using
    Theme option -> Header -> Header Padding.

    Try to provide site URL accessible for our developer so more then can help, without site visible cant help.

    Thank you

    Steven McCracken
    Member
    Posts: 7
    December 17, 2016 at 6:15 pm #31461

    Thank you – your advice helped reduce the space between header and main menu.

    Now can you please provide Custom Code to reduce the spacing between main menu and the top of the slider.

    As I have said before, many people have already requested this and I can see they have been provided a solution however there is nothing documented on the support forum.

    You do not need access to my specific website to be able to check this.

    Just set up a page on your own computer with a dummy menu and a single slider image as I have done. It’s not a complicated page that I have set up.

    If you can provide me your IP address then I will ensure it is added to the Whitelist so you can be guaranteed to have access,

    Thanks again for your help.

    Steven

    Steven McCracken
    Member
    Posts: 7
    December 17, 2016 at 6:31 pm #31462

    I solved it myself.

    It was simply a case of changing the Design Option settings for the page and making Top Margin -100px

Viewing 10 replies - 1 through 10 (of 11 total)