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  • Hannes Lis
    Spectator
    February 24, 2019 at 6:43 pm #43130

    Hi, first of all let me say that I am really pissed because of your service. I am aware that you can only provide services to paying customers, but you could at least answer, when I contact you with the contact form. I have extended my subscription now in order to get my questions answered!

    First: migration to the new version of your theme was a disaster, I had to manually create everything from scratch! That was one of my questions (see first paragraph). Really bad habit of your, thinking of buying another theme soon…

    Second: how is upgrading planned, when there is a new theme version? Do I have to do that manually?

    Roman
    Member
    Posts: 3147
    February 24, 2019 at 6:55 pm #43133

    Hello Hannes,

    I answer all questions through email which are not related to theme customizations, so I am sure I answered all your emails. May I know what happened? I know it can be stressful, but please provide what steps you did and what broke with the update please? Did you check our documenation for the update steps? https://theme4press.com/guide/docs/theme-installation-update/#updating-theme

    Hannes Lis
    Spectator
    Posts: 54
    February 24, 2019 at 7:57 pm #43135

    How will you provide theme upgrading in the future? Can you somehow provide an integrated updating process? I would expect that if there is a new upgrade, my wordpress instance will inform me.

    Roman
    Member
    Posts: 3147
    February 24, 2019 at 8:30 pm #43137

    Yes, we plan to add this feature again in near future. For now, we don’t have an API for this yet. Thanks for understanding