Hi,

Please provide your website url.
I need to physically take a look.

From what I see in the picture, it could be part of your image.
Please see screenshot of our demo image. http://prntscr.com/7co71p
You can see that it stretches to the bottom of the “learn more” button.
You images does not seem to be stretching full height.

I could be wrong, therefore I need your url to see it and troubleshoot using firefox error console.

Thanks!
Denzel

You are welcome!

Thanks!

Hi,

Please see the screenshot. http://prntscr.com/7cj1q4
Is this what you need? I set the width wider for demo purpose.

The code is as follows. Please change the max-width to your desire.

.header-social .alora-row {
max-width: 1500px !important;
}


If this is not what you need, Please kindly get back to me with a screenshot, highlighting the area that you need to widen.

Thanks!
Denzel

Hi,

Please kindly see the following screenshot. http://prntscr.com/7civ1s
I have set a red header background color, just to show that it works properly.

I think it’s probably a Theme Options setting issue. Please kindly remove your added custom CSS fixes and try out the following settings.

In Theme Options-> Header -> Header Image Height
Set the height in px to your desire value, this actually sets the header height.

In Theme Options -> Header -> Header color
Set the color that you want.

In Theme Options-> Styling -> Header and Footer pattern
Please select no image, because some patterns does not have a transparent background, it does not allow you to see the background color.

If you are still experiencing issues after attempting the above instructions, please kindly provide the following information so that I can physically troubleshoot it for you.

Please kindly provide the following details via private reply.

WordPress Login Url:
Username:
Password:

Ftp Server Url:
Port:
Username:
Password:

(Note: To make a private reply -> Click on the “Set as private reply” check box found at lower left corner of this forum’s text box before clicking on Submit button. This will ensure that your reply is visible only to Moderator and Keymaster)

Thank you!
Denzel

Hi,

Please kindly check the following values in your PHP info.
You can use this plugin https://wordpress.org/plugins/wordpress-php-info/

max_execution_time
memory_limit
post_max_size
upload_max_filesize

Most likely your post_max_size and upload_max_file_size is lower than Evolve+ and Alora Theme files size.
Both themes are 12.8 Megabytes and 11 Megabytes. Your hosting server will reject the theme zip file if it exceeds the limits. WordPress shows you this not helpful “all purpose” error message when it catches something wrong.

You may need to increase the max_execution_time because it takes more time to unzip a large file, this depends on web server processing power, so I cannot give you a specify value.

You may want to contact your web hosting company for assistance in increasing these limits.

Alternatively you can unzip the theme file on your computer and upload to your web server’s WordPress installation via ftp.

This is quite common situation with using any premium themes on a shared web hosting, which has limited shared resources.
You will have no problem uploading Evolve (Free Theme) because it’s only 4.3 Megabytes.

Thanks!
Denzel