Forum replies created

    Selina Taylor
    Participant
    Posts: 14
    July 8, 2019 at 9:23 am #43945

    Thank you very much for your help.

    Selina Taylor
    Participant
    Posts: 14
    July 5, 2019 at 11:52 am #43943

    Thank you very much. I’ve been in touch with wpengine and they seem to think that CDN is causing some problems at the moment, so they have disabled it temporarily.
    Do you think that disabling CDN will cause any other problems to my site please?

    Selina Taylor
    Participant
    Posts: 14
    July 3, 2019 at 10:58 am #43934

    I’ve tried again and everything is working completely fine in the staging environment. I have uploaded the staging environment to the live production environment and not only are the three bars on the menu not showing in Safari, but the mobile version on both Chrome and Firefox have completely lost the formatting.
    piltonmoorstables.co.uk
    I’m with wpengine.com The environments should be the same and both are running PHP 7.3 and Evolve Plus 2.9.8
    I don’t know what else to do.

    Selina Taylor
    Participant
    Posts: 14
    July 3, 2019 at 7:37 am #43933

    I deleted the theme and uploaded the new version. I will try again, doing what you suggest. I have backups to revert to, but obviously if I revert, I will lose the upgrade.

    Selina Taylor
    Participant
    Posts: 14
    July 2, 2019 at 9:35 am #43925

    Thank you very much for your response. I have made a staging environment and upgraded to PHP 7.3 and Evolve Plus 2.9.8.
    Although the three bar problem seems to be solved, during the upgrade I have lost some of the widget areas (footer on every page and the sidebars on some of the pages). Is there any way that this information can not be lost, so that I don’t need to set it all up again when I try to make the upgrade changes to the live version please?

    Selina Taylor
    Participant
    Posts: 14
    June 24, 2019 at 11:35 am #43884

    Unfortunately the problem has occurred again.
    I have two copies of this site; the live copy and the production copy of the live site: both are running WP 5.1.1 and Evolve plus 2.9.6
    The only difference is one site is running PHP 7.2 and the other PHP 7.3

    The menu bars display on the PHP 7.2 version but are missing on the PHP 7.3 version.
    Do you have any thoughts why this might be please? The custom CSS code (that you gave me above) is in place in both versions.
    Thank you for your time.

    Selina Taylor
    Participant
    Posts: 14
    May 24, 2019 at 10:40 pm #43666

    Brilliant! Problem solved. Thank you very much for your help.

    Selina Taylor
    Participant
    Posts: 14
    May 24, 2019 at 10:42 am #43651

    Thank you. The three bars on the demo site appear fine.

    I have one plugin which I have disabled. I then cleared the cache on my iPhone. I still have the same problem – I cannot see the three bars.

    Could this be anything to do with the colour which are set in the customise theme please? If so, which element would control the colour of the three bars please?

    Selina Taylor
    Participant
    Posts: 14
    May 23, 2019 at 8:30 am #43638

    I’ve already said that my friend has tried on his iPhone and he has the same problem on Safari. He has never visited the site before, so it can’t be a cache issue.

    It works fine on Chrome, but not on Safari.

    This is causing me big problems now because I need this site to go live.

    Selina Taylor
    Participant
    Posts: 14
    May 20, 2019 at 8:52 am #43608

    It’s Safari on an iPhone. I would think that that is pretty standard.

    I have tried it on chrome on iPhone and there is no problem. The menu displays correctly.

    I have since reverted the site to the previous version of WordPress, but I still encounter the same problem with Safari. How can I fix this please?