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• Nik Nanos

  Participant

  August 19, 2020 at 2:18 pm #45177

  

  Hi,

  We have a hosted WordPress site with GoDaddy and had submitted a ticket for them to update our Evolve theme to solve the issues we’ve had since the WP update.

  When they did, they said it seemed to have been customized and all that broke so they reverted. Here are the screenshots they sent – the one post update doesn’t even look like the same theme, it looks like everything would break.

  Before break: https://snipboard.io/C1PFKo.jpg
  After break: https://snipboard.io/3Ama9c.jpg

  Would this issue be fixed if I 1) deactivate the Theme4Press core plugin (I have now done so) and 2) Activate the Component Shortcode plugin?

  Any help would be appreciated, we cannot properly use our site as it is and this is causing major issues for us.

Evgeny
Keymaster
Posts: 1004
November 29, 2020 at 11:51 am #45516

When the theme is installed, it created a folder /evolve-plus/ In your case, the theme is in a folder evolveplus, without the dash. I can’t say at this point how it happened. Most probably, it was some mistake or change on your side. But it doesn’t really matter now. The problem is, that you cannot update the theme in a usual way, you need to replace the contents of your /evolveplus/ folder with the /evolve-plus/ contents you can download from our website. If you would like to set things right, I would suggest the following: 1. Back up everything, including files and database. 2. Export Customizer settings with a plugin, for example, this one: https://wordpress.org/plugins/customizer-export-import/ 3. Delete your Evolve Plus theme, download a new one from our website, install it, and import settings. Whatever went sideways, if anything – correct it manually. Then the folder problem should be solved.
Nik Nanos
Participant
Posts: 74
December 1, 2020 at 3:00 pm #45522

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Evgeny
Keymaster
Posts: 1004
December 2, 2020 at 12:40 pm #45530

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Nik Nanos
Participant
Posts: 74
December 2, 2020 at 2:38 pm #45534

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Evgeny
Keymaster
Posts: 1004
December 2, 2020 at 5:52 pm #45536

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Nik Nanos
Participant
Posts: 74
December 2, 2020 at 7:10 pm #45537

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Nik Nanos
Participant
Posts: 74
December 3, 2020 at 10:09 pm #45551

Hi – just following up. Can you send us the PayPal link when you have a moment?
Thanks!
Evgeny
Keymaster
Posts: 1004
December 4, 2020 at 8:38 am #45552

Hi. Done
Nik Nanos
Participant
Posts: 74
December 4, 2020 at 4:34 pm #45553

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Evgeny
Keymaster
Posts: 1004
December 5, 2020 at 10:59 am #45554

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