Forum replies created
Hello. Sorry for the issues you are experiencing. I will explain: version 2.9.1, rolled out on 11.12.2018, introduced some breaking changes. The theme was completely rewritten, and a mechanism was established to help clients migrate to the new version. But now, 5.5 years later, this mechanism is not compatible anymore and doesn’t do its job. This update is technically as if you (almost) moved to another theme. We cannot assist you with the issues. The only thing you can do is restore your backup, create a staging environment, update the website there and rebuild everything that needs to be rebuilt. And then roll the new websites out. I’m afraid there’s no other way. Always updating the themes when a new version is out is important. This is how these situations can be avoided.
Hi. Sorry for the late reply. It seems that the issue is not on your side. It is ours, in the theme. We will probably need to put a fix in the next theme update, and we will roll it out this month. Sorry for the inconvenience, and thank you for your patience. I will give you update the moment I know more.
Hello. I’m sorry to hear that you are experiencing difficulties. Please send me private message access to your admin area by ticking the box “Set as a private reply”. FTP access would also be helpful. Thanks.
Hi. Sorry for the delay in my reply. I checked, and Nav Menu Roles works perfectly with Evolve. If you have issues with this, the conflict is not with the theme; it is with something else on your website. Try to find out what by deactivating all other plugins, making sure that everything is working as expected, and then starting to activate them one by one and checking again. You should be able to locate the issue this way.
Hi Michael,
It isn’t any nuisance at all. I should have explained. This is exactly what I wanted to show. Take what you wrote, add a semicolon at the end, and add it where you want a line break to appear. And it will. Look at it as a functioning alternative to the br tag.
Hi Michael,
No problem. I’m happy it worked out. As for your questions – title attribute cannot be styled directly. There are options to style it using CSS, but these are workarounds, I wouldn’t advise to do it and it is out of the scope of our support. As for the inability to use
– this cannot be done, true. WordPress removes them. Use this instead:
Without the double quotes. It should work.
UPDATE: see here:
https://prnt.sc/nlHUDG4eFWld
No problem. I’m happy to hear that removing Gutenberg solved all the issues. Have a great weekend.
I fixed the issue with the website. I looked into your questions. The problem with Customizer is solved by deactivating the LayerSlider; it appears that there’s some kind of conflict. We shall investigate. The background of the comment comes from the Gutenberg builder you are using, and some are part of the colour scheme of our theme. You can deactivate Gutenberg to find out which is which. If you want to fix it, some CSS code must be added. I can give it to you if you wish.