Forum replies created

    Evgeny
    Keymaster
    Posts: 979
    November 18, 2023 at 4:46 pm #49174
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 979
    November 18, 2023 at 2:35 pm #49172

    Good day. We need to take a look behind the curtains, there’s no much we can do right now, it doesn’t even look like it is a theme problem. Please use “private message” to send us access to your admin area and FTP. Thanks.

    Evgeny
    Keymaster
    Posts: 979
    November 13, 2023 at 8:38 pm #49158

    Great! Happy to hear that it worked.

    Evgeny
    Keymaster
    Posts: 979
    November 13, 2023 at 9:29 am #49156

    Good morning! Thank you for providing the credentials. I signed in and attempted to edit the home page, Contact, Our team, etc. – all worked without issues. I suggest you do the following – clear your cache (twice at least) and ensure your website has a valid SSL certificate. Its absence could also cause some trouble. Do let me know how it goes. Thanks!

    Evgeny
    Keymaster
    Posts: 979
    November 12, 2023 at 8:11 pm #49153

    Ok, so we need to have a look at your installation. Please send me access to your Admin area and FTP access so we can get to the bottom of this. Please make sure that you have backups of your website and database. If you can create a staging website with the same problem and give us access there, then even better, but not mandatory.
    You can send the access right here as a private reply.

    Evgeny
    Keymaster
    Posts: 979
    November 12, 2023 at 8:01 pm #49151

    Hi. Sorry to hear that you are experiencing difficulties. As a first step, please try to deactivate all the plugins, and if the problem resolves itself, it means there’s a conflict between one of them and Evolve. Start activating them one by one and test each time – when the problem comes back, you found the plugin that causes it. Please let me know how it goes.

    Evgeny
    Keymaster
    Posts: 979
    September 16, 2023 at 12:52 pm #49096
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 979
    September 16, 2023 at 11:45 am #49094

    Hi. Thanks. I hope I understood the problem correctly. If so, the header widgets area was removed by setting its padding-top to 0. However, we still need to look into this to avoid future problems. Thank you for bringing the issue up.

    Evgeny
    Keymaster
    Posts: 979
    September 14, 2023 at 7:29 pm #49092

    Hi. I can’t access your iCloud files, please find another way to share. Better yet, just share a link to the page, and I will see what I can do for you.

    Evgeny
    Keymaster
    Posts: 979
    September 13, 2023 at 9:30 am #49089

    Hi. This is not an error, it is a warning. To make it go away, just turn off the presentation of the errors on the website in wp-config.php

    You need to add the following line to it:
    define(‘WP_DEBUG_DISPLAY’, false);

    Or deactivate the debugging altogether like this:

    ini_set(‘display_errors’,’Off’);
    ini_set(‘error_reporting’, E_ALL );
    define(‘WP_DEBUG’, false);
    define(‘WP_DEBUG_DISPLAY’, false);

    As for the problem itself, we will look into it for the next update.