Forum replies created

    In reply to Menu styling
    Evgeny
    Keymaster
    Posts: 494
    August 1, 2020 at 12:57 pm #45055

    To avoid bouncing questions back and forth, I would like to ask you to provide us admin access and FTP in a private message. We will access your site ourselves, find out what the problem is and how we solve it. thanks.

    In reply to Menu styling
    Evgeny
    Keymaster
    Posts: 494
    July 30, 2020 at 7:47 pm #45052

    Good evening. Could you be a bit more specific? What is the problem exactly and how and when it emerged?

    Evgeny
    Keymaster
    Posts: 494
    July 29, 2020 at 11:48 pm #45047

    Hello, Diane. This time we are able to get in with those credentials. We haven’t been able to get to it today, we will do so tomorrow morning CET. Sorry for the delay and thank you for your patience.

    Evgeny
    Keymaster
    Posts: 494
    July 28, 2020 at 11:55 pm #45043

    Hello. Where did you send the updated credentials? The ones you sent on the 24th do not work (wrong password). We didn’t receive any other information.

    Evgeny
    Keymaster
    Posts: 494
    July 28, 2020 at 11:49 pm #45041

    Hi. Please share the link to your website. To shorten the process, please share access to your admin area and FTP so we can investigate the problem quicker. Information on demo importer is here: https://theme4press.com/guide/docs/demo-awesome-the-data-importer/

    Evgeny
    Keymaster
    Posts: 494
    July 28, 2020 at 11:47 pm #45040

    We do, the new version will be rolled out tomorrow by midnight CET.

    Evgeny
    Keymaster
    Posts: 494
    July 28, 2020 at 11:46 pm #45039

    The safest way is to give it right here, in a private message. Only you and us can see those messages, no one else.

    Evgeny
    Keymaster
    Posts: 494
    July 27, 2020 at 9:54 pm #45034

    Hi. I’m sorry, but neither I nor my colleagues follow the problem you are describing. We click on my account and land on a login page. https://prnt.sc/tphynj What is the problem? We do not see any

    Evgeny
    Keymaster
    Posts: 494
    July 27, 2020 at 6:04 pm #45028

    Hi. Thank you for this information. You are writing in the right place, we didn’t get to it yet. We will today or tomorrow. Sorry for the delay.

    Evgeny
    Keymaster
    Posts: 494
    July 25, 2020 at 9:56 am #45024

    Hi. This is just a small error – as you can see, you do have access to support since you were able to post this. I’ve corrected it, now it shows the correct date of when the support ends.