Forum replies created
Hi. What is the theme version you currently have? Is it still the Redux theme?
It’s fine, we are here to help. About the login data – although the connection is being established, the folder that opens is empty. That happens when FTP access is given only to a default FTP folder (usually, it would be in this case [email protected]. Your hoster had to change it manually while setting up the FTP account, but probably has forgotten). We need the access to the website directory, otherwise we cannot assist. I hope I managed to give a clear explanation, if not – do let us know.
I am truly sorry, but 2 coders tried with 4 different FTP clients (including entering everything manually) – the connection won’t establish. Please check what is going on on your end. Thanks.
Hi. We haven’t been able to reproduce the error you are writing about. Using Safari on MacOS everything works fine. Please send us access to your admin area in a private message. Thanks.
Hello and thank you – we are absolutely delighted that you like the theme! As for what you are asking for – we will certainly look into it. We would like to continue improving the theme, and feedback like yours is very important.
Thanks, we are on it. I will let you know.
Good day. We are sorry for the delays, we are now in a transition period to a new team behind Evolve. Please provide us with an FTP access and remove the IP restriction, so we can investigate further. Thanks and again – we are sorry, the situation is temporary.