Forum replies created
Good morning. Your invoice was emailed to you this morning.
Please let me know if you see it in your mail.
Good day. We need to take a look behind the curtains, there’s no much we can do right now, it doesn’t even look like it is a theme problem. Please use “private message” to send us access to your admin area and FTP. Thanks.
Good morning! Thank you for providing the credentials. I signed in and attempted to edit the home page, Contact, Our team, etc. – all worked without issues. I suggest you do the following – clear your cache (twice at least) and ensure your website has a valid SSL certificate. Its absence could also cause some trouble. Do let me know how it goes. Thanks!
Ok, so we need to have a look at your installation. Please send me access to your Admin area and FTP access so we can get to the bottom of this. Please make sure that you have backups of your website and database. If you can create a staging website with the same problem and give us access there, then even better, but not mandatory.
You can send the access right here as a private reply.
Hi. Sorry to hear that you are experiencing difficulties. As a first step, please try to deactivate all the plugins, and if the problem resolves itself, it means there’s a conflict between one of them and Evolve. Start activating them one by one and test each time – when the problem comes back, you found the plugin that causes it. Please let me know how it goes.
Hi. Thanks. I hope I understood the problem correctly. If so, the header widgets area was removed by setting its padding-top to 0. However, we still need to look into this to avoid future problems. Thank you for bringing the issue up.
Hi. I can’t access your iCloud files, please find another way to share. Better yet, just share a link to the page, and I will see what I can do for you.