Forum replies created
Hi. I’m sorry to hear that you experience this problem. Since this is a standard WordPress function, there can be a number of issues causing it:
1. Try to re-install WordPress
2. Try to re-install the theme
3. Make sure that header.php is present in your installation
4. It might be a plugin conflict – try deactivating them all to see if the problem persists.
5. Make sure that all WordPress files have the recommended permissions (644 for files, 755 for folders)
There could be other reasons, but these are the usual suspects.
do let me know if it helped.
Regards,
Evgeny
Good morning. Your invoice was emailed to you this morning.
Please let me know if you see it in your mail.
Good day. We need to take a look behind the curtains, there’s no much we can do right now, it doesn’t even look like it is a theme problem. Please use “private message” to send us access to your admin area and FTP. Thanks.
Good morning! Thank you for providing the credentials. I signed in and attempted to edit the home page, Contact, Our team, etc. – all worked without issues. I suggest you do the following – clear your cache (twice at least) and ensure your website has a valid SSL certificate. Its absence could also cause some trouble. Do let me know how it goes. Thanks!
Ok, so we need to have a look at your installation. Please send me access to your Admin area and FTP access so we can get to the bottom of this. Please make sure that you have backups of your website and database. If you can create a staging website with the same problem and give us access there, then even better, but not mandatory.
You can send the access right here as a private reply.
Hi. Sorry to hear that you are experiencing difficulties. As a first step, please try to deactivate all the plugins, and if the problem resolves itself, it means there’s a conflict between one of them and Evolve. Start activating them one by one and test each time – when the problem comes back, you found the plugin that causes it. Please let me know how it goes.
Hi. Thanks. I hope I understood the problem correctly. If so, the header widgets area was removed by setting its padding-top to 0. However, we still need to look into this to avoid future problems. Thank you for bringing the issue up.