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Viewing 10 replies - 2,631 through 2,640 (of 2,656 total)
    In reply to Evolve 1.9 Update: Header, Tagline, Menu Container Broken
    Denzel Chia
    Moderator
    Posts: 2656
    June 3, 2015 at 4:55 am #17881

    Hi,

    Please kindly see the following screenshot. http://prntscr.com/7civ1s
    I have set a red header background color, just to show that it works properly.

    I think it’s probably a Theme Options setting issue. Please kindly remove your added custom CSS fixes and try out the following settings.

    In Theme Options-> Header -> Header Image Height
    Set the height in px to your desire value, this actually sets the header height.

    In Theme Options -> Header -> Header color
    Set the color that you want.

    In Theme Options-> Styling -> Header and Footer pattern
    Please select no image, because some patterns does not have a transparent background, it does not allow you to see the background color.

    If you are still experiencing issues after attempting the above instructions, please kindly provide the following information so that I can physically troubleshoot it for you.

    Please kindly provide the following details via private reply.

    WordPress Login Url:
    Username:
    Password:

    Ftp Server Url:
    Port:
    Username:
    Password:

    (Note: To make a private reply -> Click on the “Set as private reply” check box found at lower left corner of this forum’s text box before clicking on Submit button. This will ensure that your reply is visible only to Moderator and Keymaster)

    Thank you!
    Denzel

    In reply to IExplorer: Compatibility View
    Denzel Chia
    Moderator
    Posts: 2656
    June 2, 2015 at 2:49 pm #17872

    Hi,

    You only turn on compatibility view when a site is not displaying properly in IE. Please kindly read this article for more details. http://windows.microsoft.com/en-SG/internet-explorer/use-compatibility-view#ie=ie-11

    We develop our theme under default browser settings.

    Thanks!
    Denzel

    In reply to Evolve + and Alora +
    Denzel Chia
    Moderator
    Posts: 2656
    June 2, 2015 at 2:34 pm #17871

    Hi,

    Please kindly check the following values in your PHP info.
    You can use this plugin https://wordpress.org/plugins/wordpress-php-info/

    max_execution_time
    memory_limit
    post_max_size
    upload_max_filesize

    Most likely your post_max_size and upload_max_file_size is lower than Evolve+ and Alora Theme files size.
    Both themes are 12.8 Megabytes and 11 Megabytes. Your hosting server will reject the theme zip file if it exceeds the limits. WordPress shows you this not helpful “all purpose” error message when it catches something wrong.

    You may need to increase the max_execution_time because it takes more time to unzip a large file, this depends on web server processing power, so I cannot give you a specify value.

    You may want to contact your web hosting company for assistance in increasing these limits.

    Alternatively you can unzip the theme file on your computer and upload to your web server’s WordPress installation via ftp.

    This is quite common situation with using any premium themes on a shared web hosting, which has limited shared resources.
    You will have no problem uploading Evolve (Free Theme) because it’s only 4.3 Megabytes.

    Thanks!
    Denzel

    In reply to 500 Internal Error
    Denzel Chia
    Moderator
    Posts: 2656
    June 2, 2015 at 2:00 pm #17870

    Hi,

    PHP memory limit is a server issue. Nothing to do with any theme. Even if you set PHP limit to a very high value in your php.ini file or .htaccess file, it is of no use if the actual memory allocated by your hosting server is too low.

    If you want to try to increase your PHP memory limit, you can use this article as a reference http://www.thecave.info/php-increase-memory-limit-using-htaccess-apache-php/

    The following article from your web hosting company, also suggest that you subscribe a VPS hosting if increasing your memory limit does not help.
    http://support.hostgator.com/articles/specialized-help/technical/php-memory-limit-error

    You hosting company’s article also suggest that you deactivate all your plugins to see if there is any plugin conflict.

    The .htaccess file in your WordPress installation (can be found in same location as wp-config.php) is automatically created by WordPress and by default contains only WordPress rewrite rule. Creating another empty .htaccess file does not help at all. A .htaccess file is for configuring Apache web server, nothing to do with theme. Here’s a good related article http://en.wikipedia.org/wiki/.htaccess

    Very sorry, I am afraid that’s all we can help regarding this issue which is unrelated to our product.

    If your hosting company is unable to physically help in resolving your issue and can only sent you to read documentation which is meant for a programmer, I truly suggest you hire a competent programmer to assist you in troubleshooting this server issue.

    Thanks!
    Denzel

    In reply to 500 Internal Error
    Denzel Chia
    Moderator
    Posts: 2656
    June 1, 2015 at 4:59 pm #17860

    Hi,

    That’s a server error. You can see the list of server error in the following url.
    http://en.wikipedia.org/wiki/List_of_HTTP_status_codes#5xx_Server_Error

    Any error with the theme will be a PHP error.
    For example, In the case of a PHP fatal error, you will have a completely blank webpage.
    You can turn on WP_DEBUG to see any PHP error.

    Sorry, we are unable to assist you in solving server relates issue.
    Please kindly contact your server administrator for assistance.

    Thanks!
    Denzel

    In reply to Evolve Plus settings not working with UpdraftPlus-plugin installed
    Denzel Chia
    Moderator
    Posts: 2656
    June 1, 2015 at 4:48 pm #17859

    Hi,

    I logged in your site and cannot spot any issue.

    Please kindly screenshot your problem area and paste the screenshot url here.
    Please kindly post the url to your problem area here.

    Please elaborate your issue.

    Thanks!
    Denzel

    In reply to Evolve Plus settings not working with UpdraftPlus-plugin installed
    Denzel Chia
    Moderator
    Posts: 2656
    June 1, 2015 at 8:47 am #17854
    This reply has been marked as private.
    In reply to postslider doesn't show anything
    Denzel Chia
    Moderator
    Posts: 2656
    May 30, 2015 at 7:48 am #17835

    Hi Jessica,

    Thank you for your feedback. Have you setup any posts?

    I really have no idea why it does not work for you. But If you would like me to troubleshoot on your site, please kindly provide the following details via private reply.

    WordPress Login Url:
    Username:
    Password:

    (Note: To make a private reply -> Click on the “Set as private reply” check box found at lower left corner of this forum’s text box before clicking on Submit button. This will ensure that your reply is visible only to Moderator and Keymaster)

    Thank you!
    Denzel

    In reply to Where are the templates?
    Denzel Chia
    Moderator
    Posts: 2656
    May 30, 2015 at 7:38 am #17834

    Hi,

    In Evolve+ that’s the only templates in the theme, Default, Contact and Blog.
    There are also many additional page options that are not available to free version.
    There is also the Theme4press core plugin, which is the shortcode manager and it contains a large collection of shortcodes.

    I suggest you setup a clean installation on your computer and import the demo content, Use that as an example to start working on your site.

    You can import demo content at Theme Options -> General -> Import Demo Content (button)
    Do not import demo content on an existing installation, or it will mess up your site.

    Thanks!
    Denzel

    In reply to Replace Content Box 1 Icon (FontAwesome) with a custom graphic
    Denzel Chia
    Moderator
    Posts: 2656
    May 30, 2015 at 7:16 am #17833
    This reply has been marked as private.
Viewing 10 replies - 2,631 through 2,640 (of 2,656 total)