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Good day. Please try to switch to some other theme and then back. If the issues still persist, we will need access to your admin area and FTP.
You don’t need to. The theme supports 7.3 as well
Good day, update to 2.9.9.7 (rolled out right now). It will solve the issues. Let me know if there are any difficulties after the update.
Hi. Nothing I’m aware of. Could you give me access, please? Admin and FTP. Thanks.
To avoid bouncing questions back and forth, I would like to ask you to provide us admin access and FTP in a private message. We will access your site ourselves, find out what the problem is and how we solve it. thanks.
Good evening. Could you be a bit more specific? What is the problem exactly and how and when it emerged?
Hello, Diane. This time we are able to get in with those credentials. We haven’t been able to get to it today, we will do so tomorrow morning CET. Sorry for the delay and thank you for your patience.
Hello. Where did you send the updated credentials? The ones you sent on the 24th do not work (wrong password). We didn’t receive any other information.