Forum replies created

    Evgeny
    Keymaster
    Posts: 1004
    August 16, 2023 at 6:14 pm #49040
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1004
    August 16, 2023 at 6:08 pm #49038

    When you are sending a message on the forum, check the box below that says “Set this as a private reply”

    Evgeny
    Keymaster
    Posts: 1004
    August 16, 2023 at 5:59 pm #49036

    Hi. I’m sorry to hear that your client’s server is down for two days. That’s why having backups or working with staging websites is a good idea. Please send me access to the website’s admin area and an FTP. You can do it safely in a private message. Thanks!

    Evgeny
    Keymaster
    Posts: 1004
    June 29, 2023 at 11:55 am #49016

    Hi. I’m not frustrated at all. I will explain what I mean: although you use Evolve on the website, it doesn’t mean that every element of the website is related to the theme. From what I see in the code, it is Gutenberg blocks, not our blocks or widgets. The support covers problems caused by our theme, and this doesn’t appear to be one of those. Normally, if you require help with development, you hire a developer. But naturally, as before, I am prepared to help and assist even if it is outside the scope of our support. Please send me access to your admin area in a private reply, along with a screenshot of what and where you are trying to do and can’t. I will do my best to help you out.

    Evgeny
    Keymaster
    Posts: 1004
    June 29, 2023 at 6:18 am #49014

    Hi, Reinhard. These blocks I see on the page are Gutenberg blocks. Is there something related to our theme that doesn’t work and you need help with? I’m not sure how I can help you with other stuff.

    Evgeny
    Keymaster
    Posts: 1004
    June 22, 2023 at 11:15 am #49010

    Hi! The logo is taking the entire space the design “lets” it to take. So if you want to make it bigger, you can do the following: add the code below to the Additional CSS in the Customizer

    .header-logo-container img {
    max-width: 150%;
    }

    You can play with the percentage as you wish. Please let me know if it helps.
    Also, try to use images where there are no white bezels so you don’t lose visible real estate.

    Evgeny
    Keymaster
    Posts: 1004
    June 18, 2023 at 7:29 am #49007

    Hello, and I’m very sorry for the late reply! Your ticket accidentally fell through the cracks.
    Please add the following to the Additional CSS section in your Customizer:
    .carousel-control-next, .carousel-control-prev {
    z-index: 10;
    }

    This fix will help.

    Evgeny
    Keymaster
    Posts: 1004
    April 24, 2023 at 9:32 am #48947

    No, but this is irrelevant. To create a log, you do the following in the wp-config.php:
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    You don’t need to display it on your front end. You will have a debug.log in the WP-Content folder.

    Evgeny
    Keymaster
    Posts: 1004
    April 24, 2023 at 9:27 am #48943

    What problem?? We don’t have any issues related to the logs, and it is WordPress functionality. You also should get an email when something like this happens.

    Evgeny
    Keymaster
    Posts: 1004
    April 24, 2023 at 9:15 am #48939

    What does it say in the error log? or message?