Forum replies created

    Evgeny
    Keymaster
    Posts: 1004
    January 6, 2024 at 10:13 am #49232

    Hi Frank,
    sorry for the delay. I understand; it is just to see sometimes makes things much clearer, and we need fewer iterations for QA. Some of the questions are not very clear to me, that’s why I asked.
    Without development, it isn’t impossible to set different widths for the header and the rest of the page.

    I’m not sure what the background box is. Could you send a screenshot to explain?
    I’m also unsure what a “Website title on the menu” is. The website title we have is not on the menu, it is where the logo supposed to be. It is a link, and it has controls in Customizer->logo, title, and tagline. It also has an HTML ID “website-title”, which you can target to make additional changes.
    Please elaborate a bit more and I will do my best to help.

    Evgeny
    Keymaster
    Posts: 1004
    January 3, 2024 at 8:44 am #49230

    Good morning,
    Please send me a link to your page. You can do it in a private reply if you wish. It would be easier to check everything right on your website.
    Thanks.

    Evgeny
    Keymaster
    Posts: 1004
    December 15, 2023 at 4:35 pm #49211

    Hi. Thanks for letting me know. I’m not sure how universal this solution is, but if it works for you and you remember adding it repeatedly after theme updates, great. Let me know if you need anything else.

    Evgeny
    Keymaster
    Posts: 1004
    December 14, 2023 at 8:10 pm #49208

    Hi. I’m sorry to hear that you experience this problem. Since this is a standard WordPress function, there can be a number of issues causing it:
    1. Try to re-install WordPress
    2. Try to re-install the theme
    3. Make sure that header.php is present in your installation
    4. It might be a plugin conflict – try deactivating them all to see if the problem persists.
    5. Make sure that all WordPress files have the recommended permissions (644 for files, 755 for folders)
    There could be other reasons, but these are the usual suspects.
    do let me know if it helped.
    Regards,
    Evgeny

    In reply to invoice
    Evgeny
    Keymaster
    Posts: 1004
    November 20, 2023 at 10:15 am #49183

    Good morning. Your invoice was emailed to you this morning.

    Please let me know if you see it in your mail.

    Evgeny
    Keymaster
    Posts: 1004
    November 18, 2023 at 4:46 pm #49174
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1004
    November 18, 2023 at 2:35 pm #49172

    Good day. We need to take a look behind the curtains, there’s no much we can do right now, it doesn’t even look like it is a theme problem. Please use “private message” to send us access to your admin area and FTP. Thanks.

    Evgeny
    Keymaster
    Posts: 1004
    November 13, 2023 at 8:38 pm #49158

    Great! Happy to hear that it worked.

    Evgeny
    Keymaster
    Posts: 1004
    November 13, 2023 at 9:29 am #49156

    Good morning! Thank you for providing the credentials. I signed in and attempted to edit the home page, Contact, Our team, etc. – all worked without issues. I suggest you do the following – clear your cache (twice at least) and ensure your website has a valid SSL certificate. Its absence could also cause some trouble. Do let me know how it goes. Thanks!

    Evgeny
    Keymaster
    Posts: 1004
    November 12, 2023 at 8:11 pm #49153

    Ok, so we need to have a look at your installation. Please send me access to your Admin area and FTP access so we can get to the bottom of this. Please make sure that you have backups of your website and database. If you can create a staging website with the same problem and give us access there, then even better, but not mandatory.
    You can send the access right here as a private reply.