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Hello. Hard to know, I have no idea how this plugin works and what it does. You might consider talking to their support. In any case, many of the settings in the customizers of both themes are different. These are two different themes, after all. It is possible, that this plugin’s functionality cannot be applied here.
Hi. It happens because according to our CSS, on mobile we have three products in a row. But let’s fix it, of course. Please add the following code to “Additional CSS”, save and refresh the page (with CTRL+F5 on Windows or CMD+Shift+R on a Mac):
@media only screen and (max-width: 767px) {
.products.card-columns, .grid-container {
grid-template-columns: repeat(auto-fit, minmax(100%, 1fr));
}
}
Let me know if it works as you expect.
Hi. Yes, I certainly understand your hosting provider – the easiest way out. We will be happy to check your issue out, of course. Please send me access to your admin area and FTP in a private message. Thanks.
Good morning. We’ve found the error and corrected it. sorry for the inconvenience.
I’ve done it myself already. The deployed version is 2.9.9.2 However, the problem with the Customizer is still there. Still looking.
You are using version 2.9.9.1 of the theme, the current version is 2.9.9.2 Your CSS shows version 2.9.9.3, I guess you’ve corrected it in order to avoid updates? Why? Please update to the latest version, I prefer not to do it myself on your website. If the problem persists, we will continue looking into it.
Please talk to your hosting support – you are on PHP version 7.0.15, it is not recommended to use it in this day and age. Most probably, you can change the PHP version yourself. We will continue looking into it in the meanwhile, but in parallel please switch to PHP 7.3
Please send me access to your admin and FTP in a private message.