Forum replies created

    Roman
    Spectator
    Posts: 3147
    January 9, 2019 at 2:31 pm #42124

    In your child theme, do you have this file – /woocommerce/myaccount/form-lost-password.php , if yes, is it up to date with the parent theme?

    Roman
    Spectator
    Posts: 3147
    January 8, 2019 at 7:19 pm #42122

    Hello Graham,

    may I know which theme version are you using?

    Roman
    Spectator
    Posts: 3147
    January 8, 2019 at 12:33 am #42120

    Sorry, I overlooked the first topic title, my fault 🙁

    Roman
    Spectator
    Posts: 3147
    January 7, 2019 at 11:21 pm #42118

    yes, in any case, do always theme backup and database backup as it’s recommended

    Roman
    Spectator
    Posts: 3147
    January 7, 2019 at 7:29 pm #42115

    I checked your website, didn’t have the newest package as I mentioned. I updated it for you and the option is set now. Let me know if it’s OK now. Thanks

    In reply to HiJacked?
    Roman
    Spectator
    Posts: 3147
    January 7, 2019 at 2:20 pm #42113

    It’s not a problem, if can check some issues quickly, we are here to help 😉

    Roman
    Spectator
    Posts: 3147
    January 7, 2019 at 12:22 pm #42111

    thanks for the update 😉

    Roman
    Spectator
    Posts: 3147
    January 7, 2019 at 12:05 pm #42109

    Oh, you meant Front page actually. You had disabled this value meta_all=”yes”, it must be enabled in order to display the meta data which the Read more link belongs to https://theme4press.com/guide/docs/shortcodes/blog/#parameters

    Roman
    Spectator
    Posts: 3147
    January 7, 2019 at 11:38 am #42107

    Yes, please provide a screenshot of what you try to achieve, thanks.

    In reply to HiJacked?
    Roman
    Spectator
    Posts: 3147
    January 7, 2019 at 11:06 am #42105

    Thanks for the info. As I checked your website and FTP, here are some comments:

    1. From first step, I assume you use FTP connection to your website, this is a high security issue with the website. Should use at least SFTP or don’t use FTP server at all, your passwords are accessible through internet to 3rd parties
    2. I have seen many unwanted files/folders on the server which are not default for WP installation. Did you have before some other platform or only WordPress? If only WordPress, then yes, your website has been hijacked, through the FTP I assume
    3. I don’t know how about your database, if it has been affected also or not as I dont have an access
    4. Issue looks with a permission setting of some file(s), I assume wp-includes/class-requests.php, based on the error message, as its permission values are not correct and I am not able to change them through the FTP program, I would need to connect through the SSH or a File Manager on your server
    5. This issue is over the technical support of our themes, as it’s not related to our product functionality/features, so if you would like to clean up the website this can be extra charged, if by your hosting provider or by us