Forum replies created
Hi. Please allow access to your admin and FTP, you can share the details in a private message. Thank you.
If you activated and updated the API Key, you will be notified, sure.
Hi. Yes, you are right – although we fixed this specific problem two weeks ago, we didn’t roll it out because we’re working on some other things in the theme. We will roll it out Wednesday at the latest. I do want to emphasize, that we were talking about the bootstrap slider, not the parallax slider if memory serves me correctly.
Unfortunately, your theme is too far behind. In general, we do have a mechanism to carry everything over. But it will no longer work very well because we are two years after the switch to a totally new technology behind the theme and you will have to adjust manually some things, maybe quite a few. What you should do is back everything up, that’s before you do anything, to be able to restore if something doesn’t work. Then deactivate and remove the old theme and t4p plugin, install the new theme, and activate it. Do not forget the plugins Component Shortcodes and Widget Box – they should be installed as well.
Hi Emily, sorry I didn’t notice it before, but you are using a very (very) old version of our theme. It isn’t supported for years. You need to upgrade to the current version, this one will just keep falling apart. Once you do, all will work as expected.
Hi. We will be happy to assist, this looks like some HTML problem. You need to try and copy the code from another Content Box and make sure that it is correct. If it doesn’t help, please allow access to your wp-admin in a private message.
Hi. Use this in Additional CSS (Customizer section):
.carousel-inner {
height: unset!important;
}
It will solve the problem. Let me know if you need anything else.