Forum replies created

    Evgeny
    Keymaster
    Posts: 1006
    November 23, 2020 at 6:54 pm #45496

    Hi. The problem in the other post was that the H1 wasn’t visible. On your page it is. So what is the problem exactly? Thanks.

    Evgeny
    Keymaster
    Posts: 1006
    November 20, 2020 at 11:41 am #45493

    Yes, what you did was perfectly OK and should have also worked. We need access to this website as well. Please allow wp-admin and FTP access, as usual – in a private reply. Thanks

    Evgeny
    Keymaster
    Posts: 1006
    November 19, 2020 at 8:49 pm #45491

    Hi. Why do you need to activate the theme? You just unzip over the old one, that’s the way you should do it (with cPanel or ssh). What version was updated to 2.9.9.9?

    Evgeny
    Keymaster
    Posts: 1006
    November 18, 2020 at 4:06 pm #45489

    Since the problem is resolved, discussing theoretical problems of themes, plugins and WordPress installations seems fruitless. So we can leave it at that. Do talk to us if you run into some trouble in the future. Have a great day!

    Evgeny
    Keymaster
    Posts: 1006
    November 18, 2020 at 3:58 pm #45487

    That’s probably because you didn’t have to just remove it, you needed to remove theme4press core plugin as well, and redux. Because they are old and incompatible. If you didn’t remove them after the update, then please do it now, especially the t4p core.

    Evgeny
    Keymaster
    Posts: 1006
    November 18, 2020 at 3:47 pm #45485

    The automatic update is a relatively recent feature. And it was unfortunately broken in 2.9.9.9, so soon we will publish version 3.0 of the theme and there this feature will be fixed. BTW, you didn’t need any plugin – you just had to remove the old theme and then upload the new one. But anyway, glad it is OK now.

    Evgeny
    Keymaster
    Posts: 1006
    November 18, 2020 at 7:24 am #45483

    Hello. Sorry to hear, that you have a problem. Please send access to your admin area and FTP in a private message. Thank you.

    Evgeny
    Keymaster
    Posts: 1006
    November 9, 2020 at 7:19 pm #45477
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1006
    November 9, 2020 at 6:15 pm #45474
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1006
    November 9, 2020 at 5:50 pm #45470

    The link to your website, please.