Forum replies created

    Evgeny
    Keymaster
    Posts: 1007
    April 6, 2020 at 6:52 pm #44713

    The email is [email protected]. It is probably a problem with one of the plugins your using, which clashes with the theme. You can try to turn them all off, see if the problem persists, start activating them one by one to see which one causes the conflict. If it doesn’t help, send the access. However, I’m not sure that we will be able to have a look at it today – we’re on CET.

    Evgeny
    Keymaster
    Posts: 1007
    April 6, 2020 at 3:42 pm #44710

    Then it is probably in the Site Health section. Please send me access credentials to your admin area. You can do it right here, in a private message. And while we are at it, then the FTP as well, please. I need to have a look.

    Evgeny
    Keymaster
    Posts: 1007
    April 6, 2020 at 1:21 pm #44708

    Hello. Sorry to hear that you have a problem. What is the error, that is being sent to the admin inbox? Please paste the text here.

    Evgeny
    Keymaster
    Posts: 1007
    April 6, 2020 at 8:00 am #44706

    Yes, we’ve already seen that Woocommerce issued 3 template updates. This is not a technical problem, it is a normal work process. We will take care of it in the next update, sometime this week.

    In reply to API Keys
    Evgeny
    Keymaster
    Posts: 1007
    April 6, 2020 at 7:56 am #44705

    Hi. No, you don’t. We’ve added the ability to create multiple API keys in order to better control your inventory and use different keys on different websites, in case you’re building websites for clients.

    Evgeny
    Keymaster
    Posts: 1007
    April 5, 2020 at 10:44 am #44702

    Hi! I assume that you have the latest version. So I need to have a look at it. Please send access to admin and FTP in a private message. Thanks!

    Evgeny
    Keymaster
    Posts: 1007
    April 5, 2020 at 10:41 am #44701

    No problem, always happy to help!

    Evgeny
    Keymaster
    Posts: 1007
    April 4, 2020 at 11:38 pm #44698
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1007
    April 4, 2020 at 9:10 pm #44694

    Hi. This is strange – I didn’t see any private message opened by you. There’s no community here, just us giving solutions to customer’s problems. First, please update to the newest version of our theme, which is 2.9.9.2
    If the problem persists, send us access to wp-admin and FTP. Thanks.

    Evgeny
    Keymaster
    Posts: 1007
    April 4, 2020 at 9:06 pm #44693

    Hi.
    1. Do you seek support for Evolve 4.2.5? This is the free theme, it is not supported in this forum, the support is by WordPress community on WordPress.org. If you purchased the paid version (and I assume that you did, since you are here), then switch to it and let me know if the problem persists. Evolve+ current version is 4.9.2.2 Wocommerce templates are being updated from time to time, and we release new once when we theme is updated. Another one is coming soon and if the templates need to be renewed they will be.
    2. This, of course, can’t be – our theme practically since the start is responsive (9 years or so 🙂 ). This is either a mistake in Google Search Console (it does happen), or something else is causing this. I suggest the following: add [email protected] to the your Google Search Console, we will take a look at the error.