Forum replies created

    Evgeny
    Keymaster
    Posts: 1010
    December 27, 2019 at 5:04 pm #44468

    Hi. OK, we will take it into consideration.

    Evgeny
    Keymaster
    Posts: 1010
    December 26, 2019 at 9:48 am #44464

    Good day. We will need to have a look. Can you please provide access to the admin area and FTP? you can send the access details in the private message. Thanks.

    Evgeny
    Keymaster
    Posts: 1010
    December 26, 2019 at 9:47 am #44463

    Hi, I have answered you already – we do NOT offer developer services at this time. The change you wish to make is not a theme problem, you want to make a customization. You will need to hire a developer, there is no issue with the theme. Thank you for understanding.

    Evgeny
    Keymaster
    Posts: 1010
    December 26, 2019 at 9:34 am #44462

    Hi. sorry for the late reply – Christmas time ). No, it shouldn’t be this way. Please send an example, we will have a look.

    Evgeny
    Keymaster
    Posts: 1010
    December 19, 2019 at 5:18 pm #44456

    Hi. Sorry – there was a misunderstanding, I thought you were answered already. Brief version – I made contact with the old developers of this theme (this business switched hands in April this year). It looks like you have a not just old, but an OLDER version of the theme. With composer ability, which was removed even before the theme core upgrade. This basically means that you do not have an upgrade path, unfortunately. You need to rebuild because your shortcodes belong to the composer and cannot be upgraded directly.

    Evgeny
    Keymaster
    Posts: 1010
    December 16, 2019 at 1:59 pm #44452

    Good day. I would suggest you install the YOAST plugin, which is very important for SEO. Among other things, it adds support for Open Graph protocol, which is necessary for you to reach your goal.

    Best,
    Evgeny

    Evgeny
    Keymaster
    Posts: 1010
    December 12, 2019 at 11:12 pm #44450

    Yes, that is probably the problem. The child theme has elements that are using functions that do not exist anymore. We could take a look to try and help (we will need FTP and admin access for that), although this falls out of the scope of offered support because of the child theme modifications. But again, if you will send us access in a private message, we will have a look.

    Evgeny
    Keymaster
    Posts: 1010
    December 11, 2019 at 10:51 pm #44447

    Hello. Theme4press Core is are no longer used. In the new theme, this plugin is redundant. If you get this error, then the upgrade wasn’t done correctly. What was the previous version you used? and do you use a child theme? Thanks.

    Evgeny
    Keymaster
    Posts: 1010
    December 11, 2019 at 10:48 pm #44446
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1010
    December 8, 2019 at 10:39 pm #44443

    Thank you. No need for that anymore, actually. In the next version of the theme, we will have a fix for everybody. It comes out in a couple of days.