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Viewing 10 replies - 801 through 810 (of 1,004 total)
    In reply to The template does not load correctly
    Evgeny
    Keymaster
    Posts: 1004
    October 21, 2019 at 8:56 pm #44294

    Good day, we’ve looked into it. Please try disabling apache mod security, it should make everything work as you expect.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1004
    October 21, 2019 at 8:54 pm #44293
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    In reply to Featured Images look fuzzy due to being reduced and upscaled
    Evgeny
    Keymaster
    Posts: 1004
    October 21, 2019 at 7:34 am #44291

    Hi. Current settings of the theme put more emphasis on pages carrying less weight than on the quality of the images. That is why lower resolution images get upscaled rather than downscaling higher resolution images. However, the step might indeed be too high and we will take care of it in the next version of the theme. We will add another step, and then you will be able to regenerate thumbnails and the quality of images will improve.

    In reply to The template does not load correctly
    Evgeny
    Keymaster
    Posts: 1004
    October 21, 2019 at 7:30 am #44290

    Hi. I’m sorry for the delay, we’ve had some staff problems due to sicknesses last week. We will attend to the problem this week, as soon as possible. Thank you for your patience.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1004
    October 19, 2019 at 2:44 pm #44287

    Hi. No, roll it back, please. We actually have no support on weekends, so don’t do anything drastic without first coordinating it with me. We will finish the job next week. And follow-ups work, but sometimes land in spam ) Sorry about that.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1004
    October 18, 2019 at 12:57 pm #44284

    This explains everything. The theme was totally overhauled in version 2.9.1 – we changed the technology behind the scenes completely. It now makes sense for you to try the update again without us (because for you it would be easier to restore everything from backup, should things go wrong). When you update to the newest one, you need to remove the old one (or rename the folder, so it will not be recognized by WordPress) and then upload and activate the newer one. We have a function, that transfers all settings from the database. If things go wrong again, then we will update ourselves and correct problems as needed. Don’t just rewrite the folder – it will cause the trouble you’ve encountered.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1004
    October 17, 2019 at 3:41 pm #44281

    And BTW, if you have a backup, then it would be better to restore it and then we can see what went wrong without being stressed by the “live” problems

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1004
    October 17, 2019 at 3:07 pm #44280

    What version were you using before the update? And please send access to your admin area and FTP in a private message.

    In reply to Step by Step for upgrading to Evolve + please
    Evgeny
    Keymaster
    Posts: 1004
    October 17, 2019 at 12:27 am #44278

    Hi. The correct way is to upload Evolve plus, the child theme and then activate the child theme. Then everything should have bin alright. Any chance you can roll back and start again?

    In reply to Need assistance with simple Content Boxes
    Evgeny
    Keymaster
    Posts: 1004
    October 16, 2019 at 6:50 am #44275

    Blog 1 is using posts page as home page. This is how it is achieved there. Our way is a post slider, but since you’re using it already (sorry, I missed it), then that’s that, unfortunately

Viewing 10 replies - 801 through 810 (of 1,004 total)