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Viewing 10 replies - 801 through 810 (of 1,007 total)
    In reply to Customize page
    Evgeny
    Keymaster
    Posts: 1007
    October 22, 2019 at 10:17 pm #44301

    Hello. This problem is usually has something to do with the WordPress installation or the hosting settings. But do allow access to your admin area and to FTP (in a private reply). We will see what we can do for you. Thanks.

    In reply to Featured Images look fuzzy due to being reduced and upscaled
    Evgeny
    Keymaster
    Posts: 1007
    October 22, 2019 at 9:52 pm #44299

    Hi. Yes, I am happy to help. Please send admin and FTP access to your website in a private message.

    In reply to The template does not load correctly
    Evgeny
    Keymaster
    Posts: 1007
    October 22, 2019 at 11:37 am #44296

    Hi. Thanks for the wishes, but it was actually not me who got sick ) About the problem. Let’s at least try to eliminate it. Disable it at least temporarily and let us know if it works.

    In reply to The template does not load correctly
    Evgeny
    Keymaster
    Posts: 1007
    October 21, 2019 at 8:56 pm #44294

    Good day, we’ve looked into it. Please try disabling apache mod security, it should make everything work as you expect.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1007
    October 21, 2019 at 8:54 pm #44293
    This reply has been marked as private.
    In reply to Featured Images look fuzzy due to being reduced and upscaled
    Evgeny
    Keymaster
    Posts: 1007
    October 21, 2019 at 7:34 am #44291

    Hi. Current settings of the theme put more emphasis on pages carrying less weight than on the quality of the images. That is why lower resolution images get upscaled rather than downscaling higher resolution images. However, the step might indeed be too high and we will take care of it in the next version of the theme. We will add another step, and then you will be able to regenerate thumbnails and the quality of images will improve.

    In reply to The template does not load correctly
    Evgeny
    Keymaster
    Posts: 1007
    October 21, 2019 at 7:30 am #44290

    Hi. I’m sorry for the delay, we’ve had some staff problems due to sicknesses last week. We will attend to the problem this week, as soon as possible. Thank you for your patience.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1007
    October 19, 2019 at 2:44 pm #44287

    Hi. No, roll it back, please. We actually have no support on weekends, so don’t do anything drastic without first coordinating it with me. We will finish the job next week. And follow-ups work, but sometimes land in spam ) Sorry about that.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1007
    October 18, 2019 at 12:57 pm #44284

    This explains everything. The theme was totally overhauled in version 2.9.1 – we changed the technology behind the scenes completely. It now makes sense for you to try the update again without us (because for you it would be easier to restore everything from backup, should things go wrong). When you update to the newest one, you need to remove the old one (or rename the folder, so it will not be recognized by WordPress) and then upload and activate the newer one. We have a function, that transfers all settings from the database. If things go wrong again, then we will update ourselves and correct problems as needed. Don’t just rewrite the folder – it will cause the trouble you’ve encountered.

    In reply to homepage screwed after update 2.9.8.6 Evolve Plus
    Evgeny
    Keymaster
    Posts: 1007
    October 17, 2019 at 3:41 pm #44281

    And BTW, if you have a backup, then it would be better to restore it and then we can see what went wrong without being stressed by the “live” problems

Viewing 10 replies - 801 through 810 (of 1,007 total)