Forum replies created

    Evgeny
    Keymaster
    Posts: 1012
    22.07.2019 at 13:50 #43990

    My guess would be that is is being caused by a clash with a plugin. But we need to take a look to try and figure it out. Any chance you provide us access in a private message? To the admin + FTP. Thanks.

    Evgeny
    Keymaster
    Posts: 1012
    22.07.2019 at 13:47 #43989

    You are absolutely correct. It is a bug, we will address it in the upcoming update. Very sorry for the inconvenience.

    Evgeny
    Keymaster
    Posts: 1012
    20.07.2019 at 08:30 #43986

    Hello,

    I just want to be sure that we are talking about the same thing. When you go back to the customizer, it should look like it was because you only saved a draft. But the problem is that it doesn’t show you that the draft is saved? Or when you publish, nothing happens? what exactly is the matter? Thanks.

    Evgeny
    Keymaster
    Posts: 1012
    19.07.2019 at 14:20 #43984

    They are actually white by design. We will look into it in the next release. In the meanwhile, you can change the color of the background with the following:
    .comment.depth-1 {
    background: #2C302E;
    border:#2C302E;
    }

    The hex colors you can change to what you need.

    Evgeny
    Keymaster
    Posts: 1012
    19.07.2019 at 13:57 #43983

    Hi Stephan, sorry for the delay in reply. Unfortunately, I do not understand what exactly are you talking about. Could you elaborate? What website, to begin with?

    Evgeny
    Keymaster
    Posts: 1012
    19.07.2019 at 13:53 #43982

    Hi. This is very strange. Is this a new installation? It looks like some kind of a wordpress bug. I see that now the website is working fine, do you still experience the problem?

    Evgeny
    Keymaster
    Posts: 1012
    19.07.2019 at 13:50 #43981

    Sure. just make sure that on Monday you will provide us with the following:
    website URL
    Access to admin area

    You can send those in the private message.

    Thanks!

    Evgeny
    Keymaster
    Posts: 1012
    19.07.2019 at 13:48 #43980

    Ok. If you want us to look at it later, we gladly will.

    Evgeny
    Keymaster
    Posts: 1012
    19.07.2019 at 13:47 #43979

    Hi. It is not a problem to try and update everything (there are instructions in our documentation). There is a change that everything will go OK, but I would still look for a developer just to be on the safe side. You theme version is just too old, so there might be a problem with the transition.

    Evgeny
    Keymaster
    Posts: 1012
    16.07.2019 at 23:17 #43970
    This reply has been marked as private.