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Viewing 10 replies - 971 through 980 (of 988 total)
    In reply to Theme Update – Help
    Evgeny
    Keymaster
    Posts: 988
    June 13, 2019 at 11:16 pm #43810

    Hi, We’ve attmpted to correct the situation. Please check if now things work as expected. But in any case, I’ve sent you the new version of the theme to your email. Do not forget to back everything up (files + database) before upgrading.

    In reply to Galleries not working
    Evgeny
    Keymaster
    Posts: 988
    June 12, 2019 at 6:57 pm #43805

    Hi, sorry to hear that you experience problems. Please send me access to your admin area, we will take a look.

    In reply to Theme Update – Help
    Evgeny
    Keymaster
    Posts: 988
    June 12, 2019 at 6:41 pm #43804
    This reply has been marked as private.
    In reply to Color scheme not accessible in customizer
    Evgeny
    Keymaster
    Posts: 988
    June 10, 2019 at 10:45 pm #43786

    Hi! German is fine, no problem at all ) However, I do need to ask you for FTP access. I see that not all parts of the website that need to change – do. Please send the the credentials in a private message. Thanks!

    In reply to Page on Website Suddenly Displaying Technical Error When Editing
    Evgeny
    Keymaster
    Posts: 988
    June 8, 2019 at 12:07 am #43782

    BTW, if still unsuccessful – please share FTP access in a private message.

    In reply to Theme Update – Help
    Evgeny
    Keymaster
    Posts: 988
    June 7, 2019 at 11:50 pm #43781

    So, a couple of things. Yes, your theme is very outdated. The new theme uses totally new framework under the hood, so before you update – back up the old version of the theme and the database. Then upload the new version. And no, you don’t need to pay for the new version of you already purchased one in the past. Please upload screenshots of what you see when you are trying to download the new version for the website, because we do not see any problem whatsoever.

    In reply to Page on Website Suddenly Displaying Technical Error When Editing
    Evgeny
    Keymaster
    Posts: 988
    June 7, 2019 at 11:43 pm #43780

    Do you have any default WordPress themes installed? If you do, delete them all. See if it helps.

    In reply to Customizer not showing previews on live site & can't be loaded on staging one
    Evgeny
    Keymaster
    Posts: 988
    June 7, 2019 at 11:29 pm #43779

    Great! Thank you, too, for your patience. I also hope that from now on everything will be smooth. All the best!

    In reply to Color scheme not accessible in customizer
    Evgeny
    Keymaster
    Posts: 988
    June 7, 2019 at 5:52 pm #43774

    True ) well, you can just make one up. But if you want to use a real one, just go ahead and use [email protected]

    In reply to Page on Website Suddenly Displaying Technical Error When Editing
    Evgeny
    Keymaster
    Posts: 988
    June 7, 2019 at 5:43 pm #43773

    Hi. This looks like an issue with your PHP version. Please make sure that you are using PHP 7.2. Please let us know if it helped.

Viewing 10 replies - 971 through 980 (of 988 total)