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BTW, if still unsuccessful – please share FTP access in a private message.
So, a couple of things. Yes, your theme is very outdated. The new theme uses totally new framework under the hood, so before you update – back up the old version of the theme and the database. Then upload the new version. And no, you don’t need to pay for the new version of you already purchased one in the past. Please upload screenshots of what you see when you are trying to download the new version for the website, because we do not see any problem whatsoever.
Do you have any default WordPress themes installed? If you do, delete them all. See if it helps.
Great! Thank you, too, for your patience. I also hope that from now on everything will be smooth. All the best!
True ) well, you can just make one up. But if you want to use a real one, just go ahead and use [email protected]
Hi. This looks like an issue with your PHP version. Please make sure that you are using PHP 7.2. Please let us know if it helped.
Hi. What is the theme version you currently have? Is it still the Redux theme?
It’s fine, we are here to help. About the login data – although the connection is being established, the folder that opens is empty. That happens when FTP access is given only to a default FTP folder (usually, it would be in this case [email protected]. Your hoster had to change it manually while setting up the FTP account, but probably has forgotten). We need the access to the website directory, otherwise we cannot assist. I hope I managed to give a clear explanation, if not – do let us know.
I am truly sorry, but 2 coders tried with 4 different FTP clients (including entering everything manually) – the connection won’t establish. Please check what is going on on your end. Thanks.