Forum replies created

    Evgeny
    Keymaster
    Posts: 1004
    July 23, 2019 at 11:09 pm #43996

    Yes, it is.

    Evgeny
    Keymaster
    Posts: 1004
    July 23, 2019 at 11:08 pm #43995

    Must say that wordpress.com is a relatively rare case in out support history. I’ve taken a look at your website and I would say that there is some kind of clash between one of your plugins and the theme. I would suggest you try to deactivate them one by one and check if the functionality of our theme is restored to what you need. You have a lot of plugins, some of the offer similar functionality to our theme and each other. Let’s try to eliminate this first.

    Evgeny
    Keymaster
    Posts: 1004
    July 23, 2019 at 10:48 pm #43994

    Hi. Generally, second button is not supported in the content box. But explain what do you mean by “pasting the code again”? What exactly did you do and where? We will try to help you figure it out.

    Evgeny
    Keymaster
    Posts: 1004
    July 22, 2019 at 1:50 pm #43990

    My guess would be that is is being caused by a clash with a plugin. But we need to take a look to try and figure it out. Any chance you provide us access in a private message? To the admin + FTP. Thanks.

    Evgeny
    Keymaster
    Posts: 1004
    July 22, 2019 at 1:47 pm #43989

    You are absolutely correct. It is a bug, we will address it in the upcoming update. Very sorry for the inconvenience.

    Evgeny
    Keymaster
    Posts: 1004
    July 20, 2019 at 8:30 am #43986

    Hello,

    I just want to be sure that we are talking about the same thing. When you go back to the customizer, it should look like it was because you only saved a draft. But the problem is that it doesn’t show you that the draft is saved? Or when you publish, nothing happens? what exactly is the matter? Thanks.

    Evgeny
    Keymaster
    Posts: 1004
    July 19, 2019 at 2:20 pm #43984

    They are actually white by design. We will look into it in the next release. In the meanwhile, you can change the color of the background with the following:
    .comment.depth-1 {
    background: #2C302E;
    border:#2C302E;
    }

    The hex colors you can change to what you need.

    Evgeny
    Keymaster
    Posts: 1004
    July 19, 2019 at 1:57 pm #43983

    Hi Stephan, sorry for the delay in reply. Unfortunately, I do not understand what exactly are you talking about. Could you elaborate? What website, to begin with?

    Evgeny
    Keymaster
    Posts: 1004
    July 19, 2019 at 1:53 pm #43982

    Hi. This is very strange. Is this a new installation? It looks like some kind of a wordpress bug. I see that now the website is working fine, do you still experience the problem?

    Evgeny
    Keymaster
    Posts: 1004
    July 19, 2019 at 1:50 pm #43981

    Sure. just make sure that on Monday you will provide us with the following:
    website URL
    Access to admin area

    You can send those in the private message.

    Thanks!