Forum replies created
Hi. It is not a problem to try and update everything (there are instructions in our documentation). There is a change that everything will go OK, but I would still look for a developer just to be on the safe side. You theme version is just too old, so there might be a problem with the transition.
Sorry to hear that. True, the response took a couple of hours more than 24 hours, sorry for that. But otherwise – forum support is exactly what we are offering, like many others. In urgent cases you can always contact us by email or by contact form. Should you still require assistance, please let us know.
BTW, the creator of Slider Revolution updated the plugin several times in the past few days to address multiple bugs in version 6. We’ve just uploaded the latest version 6.0.4 – please go ahead and update, there is a good chance that the problem will be solved.
Hi. This is not our product – we do not support it, it just comes bundled with the theme. However, you are welcome to share access to your admin area in a private message right here, we will see what we can do to help.
Hi. You use it simply by using our theme menu functions. This is our own functionality for menus, you don’t have to turn it on. For a specific menu item see the enclosed snapshot. https://prnt.sc/oea8v7
Hello. Automated updates are introduced in version 2.9.8. Since you have an earlier version, you need to update manually for the last time. Download version 2.9.8.1, upload it through FTP to your themes folder and unzip. It was update the theme, keep all your settings intact and solve the compatibility problems (if they derive from using the new PHP version). Make sure that the Component Shortcodes plugin is also updated with the theme, it has a new version as well.
Hi. How did you update and what is the theme version you have now? Maybe it would be easier if you just gave me access to your website admin and FTP in a private message.