Forum replies created

    Evgeny
    Keymaster
    Posts: 1006
    July 19, 2019 at 1:53 pm #43982

    Hi. This is very strange. Is this a new installation? It looks like some kind of a wordpress bug. I see that now the website is working fine, do you still experience the problem?

    Evgeny
    Keymaster
    Posts: 1006
    July 19, 2019 at 1:50 pm #43981

    Sure. just make sure that on Monday you will provide us with the following:
    website URL
    Access to admin area

    You can send those in the private message.

    Thanks!

    Evgeny
    Keymaster
    Posts: 1006
    July 19, 2019 at 1:48 pm #43980

    Ok. If you want us to look at it later, we gladly will.

    Evgeny
    Keymaster
    Posts: 1006
    July 19, 2019 at 1:47 pm #43979

    Hi. It is not a problem to try and update everything (there are instructions in our documentation). There is a change that everything will go OK, but I would still look for a developer just to be on the safe side. You theme version is just too old, so there might be a problem with the transition.

    Evgeny
    Keymaster
    Posts: 1006
    July 16, 2019 at 11:17 pm #43970
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1006
    July 16, 2019 at 11:13 pm #43969

    Sorry to hear that. True, the response took a couple of hours more than 24 hours, sorry for that. But otherwise – forum support is exactly what we are offering, like many others. In urgent cases you can always contact us by email or by contact form. Should you still require assistance, please let us know.

    Evgeny
    Keymaster
    Posts: 1006
    July 15, 2019 at 10:26 pm #43966

    BTW, the creator of Slider Revolution updated the plugin several times in the past few days to address multiple bugs in version 6. We’ve just uploaded the latest version 6.0.4 – please go ahead and update, there is a good chance that the problem will be solved.

    Evgeny
    Keymaster
    Posts: 1006
    July 12, 2019 at 9:50 pm #43964
    This reply has been marked as private.
    Evgeny
    Keymaster
    Posts: 1006
    July 12, 2019 at 9:25 pm #43963

    Hi. This is not our product – we do not support it, it just comes bundled with the theme. However, you are welcome to share access to your admin area in a private message right here, we will see what we can do to help.

    Evgeny
    Keymaster
    Posts: 1006
    July 12, 2019 at 9:19 pm #43962

    Hi. You use it simply by using our theme menu functions. This is our own functionality for menus, you don’t have to turn it on. For a specific menu item see the enclosed snapshot. https://prnt.sc/oea8v7